Information We Collect
- Contact details such as names, email addresses, and mobile phone numbers.
- Trip, rental, and device information associated with a Stride rental.
- Message and location records transmitted through Stride devices, the portal, or related safety workflows.
- Portal authentication, audit, and consent records, including who collected SMS opt-in and when it was recorded.
- Public family alert signup metadata, which may include IP address, browser user agent, and the disclosure version shown when SMS consent was recorded.
- Rental checkout, return, and payment-tracking records, including card-on-file authorization references when provided.
- Prototype testing intake details, such as planned activity type, trip region, trip length, other satellite-device ownership, signed testing acknowledgements, tester logs, and post-trip debrief or field-test report notes.
How We Use Information
- To provide Stride rentals, portal access, and trip-following services.
- To deliver safety notifications, distress messages, and related operational communications.
- To evaluate prototype devices, review send attempts that failed or were delayed, and improve Stride field-testing workflows.
- To maintain audit logs, troubleshoot systems, and improve service reliability.
- To comply with legal, telecom, and carrier registration requirements.
SMS Consent and Data Sharing
Stride does not sell SMS opt-in data or mobile consent records. SMS opt-in data and consent will not be shared with third parties or affiliates for their marketing purposes. We may use service providers strictly as needed to deliver operational messaging, maintain infrastructure, and support Stride services.
How Long We Keep Information
We retain rental, messaging, and consent data for as long as reasonably necessary to operate the service, maintain safety-adjacent auditability, resolve disputes, satisfy legal obligations, and document telecom compliance.
Your Choices
- You may opt out of Stride Emergency Alerts SMS by replying STOP.
- You may contact us at stridewithus.co/contact if you need assistance.
- You may contact us if you need to update or correct contact information associated with a Stride rental.
Security
We use reasonable administrative, technical, and operational measures to protect personal information. No internet or telecom transmission method is completely secure, and we cannot guarantee absolute security.