Overview
Stride With Us, Inc. ("Stride", "we", "our", or "us") provides a public website, a portal for families, testers, search-and-rescue users, and staff, rental-based safety-device workflows, and related messaging and support services. Because Stride workflows can involve precise location data, distress events, and rental accountability, some of the information we process is more sensitive than a typical marketing website. This policy explains what we collect, how we use it, when we share it, and what choices may be available to you.
Information We Collect
- Information you provide directly, such as your name, email address, mobile phone number, organization, trip details, support requests, tester intake responses, and feedback submissions.
- Rental, checkout, return, and device-assignment records, including renter identity, device/rental codes, expected return windows, checkout notes, and related operational details.
- Message, event, and location records transmitted through Stride devices, the portal, or related safety workflows, including timestamps, event type, coordinates, network estimates, and derived location labels when available.
- Portal authentication, access, audit, and consent records, including account identifiers, login/session details, who collected SMS opt-in, when consent was recorded, and what disclosure version was shown.
- Technical and usage metadata such as IP address, browser user agent, device type, referrer/request details, error logs, and security-related telemetry from the website, portal, or signup flows.
- Payment and ledger-related records, including card-on-file authorization references, payment references, adjustments, deposits, refunds, and damage or replacement-charge notes when those workflows are used.
- Prototype testing, tester-console, and demo-feedback records, such as activity type, trip region, trip length, device behavior, missed-send reports, debrief notes, and feedback submissions.
- In some cases, field reports, distress-event records, or support notes may include information about injuries, conditions, or emergency circumstances if that information is provided to us.
Sensitive Location and Distress Data
Stride workflows may involve precise location data and emergency-context event information. For example, we may receive payload GPS coordinates, network-estimated fallback coordinates, accuracy/CEP values, timestamps, and derived readable labels such as what3words or similar location references. We may also receive or generate distress-event records that indicate a device attempted an SOS or Alert transmission. We treat this information as sensitive in context and use it to operate trip visibility, alerting, responder-facing workflows, troubleshooting, incident analysis, and safety auditability.
How We Collect Information
- Directly from you when you fill out website forms, contact us, sign up for family alerts, participate in rentals or prototype testing, log into the portal, or submit tester/demo feedback.
- From device and message-ingestion workflows when a Stride device transmits event and location data through satellite, email, webhook, or related operational delivery paths.
- From authorized users acting on behalf of a trip or rental, such as staff recording a checkout, a renter designating a family contact, or responders/admins adding operational notes.
- Automatically from website, portal, and infrastructure logs when pages are loaded, forms are submitted, logins occur, or security and reliability systems record normal technical events.
- From service providers who support payments, messaging, geocoding, cloud hosting, email, security, and related operational infrastructure.
How We Use Information
- To provide Stride rentals, portal access, trip-following services, family dashboards, tester-console workflows, and demo feedback handling.
- To deliver safety notifications, distress messages, responder-facing notices, voice or SMS alerts where enabled, and related operational communications.
- To manage checkout, returns, payment and damage tracking, consent records, support requests, and other administrative workflows.
- To evaluate prototype devices, review send attempts that failed or were delayed, assess location/message reliability, and improve field-testing workflows.
- To maintain audit logs, troubleshoot systems, protect accounts, and improve reliability.
- To comply with legal, telecom, carrier-registration, payment, and safety-related obligations.
- To investigate misuse, false alerts, missing devices, security events, complaints, and other incidents affecting users, responders, or Stride systems.
How We Share Information
- With designated family or friend recipients when a trip or rental workflow is configured to send them alerts, trip-status updates, or portal access.
- With SAR users, emergency personnel, park personnel, or responder-facing partners when a distress event, Alert workflow, or related safety escalation makes that necessary.
- With service providers that help us operate the website, portal, rentals, hosting, cloud storage, geocoding, maps, messaging, voice calls, email, security, analytics, payments, and support infrastructure.
- With payment and financial-service providers as needed to process authorizations, deposits, refunds, damage charges, or other legitimate rental-related transactions.
- With professional advisors, regulators, law enforcement, courts, or other authorities when we believe disclosure is needed to comply with law, protect safety, investigate misuse, or enforce our terms.
- As part of a merger, financing, acquisition, restructuring, or other corporate transaction involving all or part of Stride, subject to appropriate confidentiality expectations.
SMS, Voice, and Consent Records
- Stride does not sell SMS opt-in data or mobile consent records. SMS opt-in data and consent will not be shared with third parties or affiliates for their marketing purposes.
- We may use service providers as needed to deliver operational messaging, maintain infrastructure, and support Stride services, including when sending SMS or optional voice-based trip alerts.
- Consent records may include the phone number provided, the trip or rental linkage, the disclosure shown, the time consent was recorded, who collected it, IP address, browser user agent, and opt-in or opt-out status details.
- Operational message logs may include destination information, status, provider references, failure details, and timestamps needed to support auditability and telecom compliance.
Cookies, Logs, and Technical Data
Like most websites and web applications, Stride receives technical information when you visit our site or portal, such as IP address, browser type, device information, request timestamps, referring page, and error or security logs. We use this information to render pages, secure accounts, prevent abuse, troubleshoot issues, and understand how our services are performing. If we enable third-party tools for hosting, mapping, security, analytics, or messaging support, those providers may also receive technical request data needed to provide their services.
How Long We Keep Information
We retain information for different periods depending on the category of data, the sensitivity of the information, and why we collected it. In general, we keep account, rental, payment, consent, audit, and message records for as long as needed to operate the service, maintain safety-related auditability, resolve disputes, document telecom compliance, and meet legal or business obligations. Distress-event records, location/event logs, tester reports, and incident history may be retained longer than ordinary website session data because those records can be important for responder review, reliability analysis, or legal/safety investigation.
When we no longer need information for those purposes, we may delete it, de-identify it, or aggregate it. We may also preserve records when a legal hold, dispute, chargeback, safety-incident review, or similar obligation requires longer retention.
Your Choices and Privacy Rights
- You may opt out of Stride Emergency Alerts SMS by replying STOP.
- You may ask us to update or correct contact information associated with a Stride rental, trip, feedback submission, or account.
- Depending on where you live, you may have rights to request access to, correction of, deletion of, or additional information about certain personal information we hold about you, subject to exceptions that apply to safety, legal compliance, payment disputes, and security recordkeeping.
- We may need to verify your identity before acting on certain requests, and we may decline or limit a request where the law allows us to do so.
- You may contact us at stridewithus.co/contact if you need assistance or want to make a privacy-related request.
Security
We use reasonable administrative, technical, and operational measures to protect personal information. No internet or telecom transmission method is completely secure, and we cannot guarantee absolute security.
Children
Stride services are not directed to children under 13. We expect rentals, tester participation, and portal administration to be handled by adults or authorized guardians. If you believe a child under 13 has provided personal information to us without appropriate authorization, please contact us so we can review and address the situation.
Changes and Contact
We may update this Privacy Policy from time to time as the Stride platform, testing program, vendor stack, or legal requirements change. If we make material changes, we may update the date on this page and take other steps appropriate to the change. Privacy questions and requests can be sent through stridewithus.co/contact or to admin@stridewithus.co.