Terms & Conditions

Eligibility, Accounts, and Authorized Use

• You may use Stride services only if you can form a binding agreement under applicable law.
• You may not impersonate another renter, family viewer, admin, or responder.
• You must be at least 18 years old to rent a device, participate in the prototype-testing program, administer a trip or rental on behalf of another person, or create or use an elevated portal account unless you are acting through a parent, legal guardian, or other person with authority to bind you.
• If you create an account, use a trip code, claim tester notices, or otherwise access the portal, you are responsible for maintaining the confidentiality of your credentials, temporary passwords, and access codes.
• If you enroll another person to receive notifications or portal access, you represent that you have their permission and any authority required to provide their information for that purpose.
• SAR, admin, tester, or other elevated portal access is limited to authorized users and may be granted, limited, or revoked by Stride at any time.
• You agree to provide accurate, current information in connection with trips, rentals, checkout records, testing forms, and any incident or feedback reports.

Website, Portal, and Device Rules

• You agree to use Stride services only for lawful purposes.
• You may not interfere with the website, portal, webhook endpoints, API flows, maps, or device messaging workflows.
• You may not probe, scrape, reverse engineer, disable, bypass, or attempt to compromise any security, routing, or access-control mechanism used by Stride.
• You may not use Stride to harass, threaten, mislead, or track another person without their permission.
• You may not trigger false or unauthorized SOS or Alert events, conduct testing outside approved instructions, or tamper with a device, accessory, charger, or return workflow.
• You may not transfer, sublicense, resell, or lend a rented or test device except as Stride expressly allows in writing.

Devices, Rentals, Returns, and Charges

• Rental periods, expected return windows, quoted rates, deposit arrangements, and any card-on-file or authorization disclosures are set at checkout or in the applicable rental record.
• You are responsible for using Stride equipment only as instructed, keeping it reasonably secure, and returning it on time with its accessories unless another return arrangement is approved by Stride.
• While a device is checked out to you, you are responsible for loss, theft, destruction, non-return, or damage beyond ordinary wear, except to the extent prohibited by law or otherwise stated in writing by Stride.
• Stride may document and apply charges or credits for late return adjustments, damage, missing accessories, deposit handling, replacement cost, or other rental-related amounts disclosed at checkout, reflected in the rental ledger, or otherwise permitted by law.
• If you authorize a payment method at checkout or through a related rental agreement, Stride may charge that method for approved rental amounts, damage assessments, replacement costs, unreturned equipment, or other documented rental obligations.
• You should inspect the device and follow any startup or checkout instructions before relying on it in the field.

Distress Events, Alerts, and Operational Communications

• Stride devices and portal services may generate SOS notices, Alert notices, trip updates, enrollment confirmations, or related operational notifications for designated contacts, testers, staff, or responder-facing users.
• Stride is not a 911 service, emergency dispatch center, insurer, common carrier, or guarantor of rescue. Even if a device, portal page, or notification flow is intended to support an emergency workflow, that does not mean a human is actively monitoring every event or that public responders will receive, review, or act on every notice.
• Notification channels and routing can vary by trip configuration, geography, device state, satellite visibility, third-party availability, and the specific workflow or feature enabled for that trip or rental.
• You should carry other appropriate safety equipment and use other reliable methods to contact emergency services whenever possible.
• Stride may send operational notifications through portal views, SMS, voice, email, or other supported channels when those channels are enabled for the applicable workflow.

Stride Emergency Alerts SMS Terms

Program name: Stride Emergency Alerts. This messaging program is used to send operational messages related to active Stride trips, rentals, and testing workflows, including distress notices, safety updates, enrollment confirmations, and limited trip communications.

• Message and data rates may apply.
• You can cancel the SMS service at any time by replying STOP.
• After you send STOP, we will confirm your opt-out and you will not receive additional SMS alerts unless you opt in again or otherwise provide new consent.
• If you need assistance, contact us at stridewithus.co/contact.
• Carriers are not liable for delayed or undelivered messages.

Consent for SMS Messages

Stride only sends SMS messages to recipients who have provided explicit consent to receive them. For rental-based workflows, that consent may be collected through the public family-alert signup flow or by Stride staff or authorized checkout personnel after the recipient is shown or read the required disclosure. If you provide another person's mobile number, you are responsible for making sure they agreed to receive those messages. Opting out may reduce or eliminate our ability to deliver trip notifications to that recipient.

Prototype and Field Testing Program

• Some Stride devices, workflows, and notifications may be provided as prototypes, pilots, or test versions before full commercial release.
• If you accept a prototype or test device, you agree to follow the written or verbal instructions Stride provides before, during, and after your trip, including test-session logging, notice review, claims, missed-send reporting, and post-trip debrief steps.
• You agree to provide accurate information about your trip, testing sessions, observed device behavior, notice history, and any failed or delayed send attempts.
• Stride may suspend or end your participation in the testing program if prototype devices are used outside the approved workflow or if required instructions are not followed.

Emergency Use Disclaimer for Test Devices

• Prototype or test devices are experimental and are not represented as finalized, mission-critical, or fail-safe emergency communication equipment.
• You must not rely on a Stride prototype device as your sole or primary means of contacting emergency services during an actual emergency.
• If you experience a real emergency, you agree to contact the appropriate authorities using another reliable method that does not depend on the Stride prototype device.
• Authorized test button presses, signal checks, and notification evaluations do not create any guarantee that a future real-world emergency message will be sent, received, routed, or acted on successfully.

Testing Data, Reports, and Feedback

• As part of prototype testing, Stride may collect intake information about your trip, activity type, testing location, expected duration, and any other satellite or emergency communication devices you use.
• Stride may also collect test logs, claimed notices, missed-event reports, debrief notes, and related observations to evaluate prototype performance and improve the service.
• By participating in the testing program or submitting feedback about the website, portal, devices, or services, you allow Stride to review and use those reports, observations, and suggestions for product development, quality assurance, incident analysis, service improvement, and future commercialization without additional compensation to you.

Third-Party Services and Availability

• Stride services depend on third-party providers and infrastructure, including satellite, telecom, messaging, voice, email, map, geocoding, hosting, and payment services.
• Those services may experience delays, outages, filtering, failures, geographic limitations, or data inaccuracies that affect Stride workflows, including distress routing, location display, delivery timing, or portal availability.
• Stride may change, suspend, replace, or discontinue features, vendors, or routing paths at any time, including where needed for safety, legal, operational, or technical reasons.
• Location, message delivery, and responder-notification workflows may be affected by device state, line of sight to satellite coverage, battery condition, orientation, environmental factors, and third-party network performance.

Suspension and Termination

• Stride may suspend, restrict, or terminate access to the website, portal, testing program, or related services if we reasonably believe it is necessary for safety, security, fraud prevention, legal compliance, non-payment, misuse, repeated false alerts, or protection of other users, responders, or Stride systems.
• You may stop using Stride services at any time, but any obligations tied to outstanding rentals, charges, prior misuse, feedback rights, or dispute resolution survive.
• Termination of portal access does not require Stride to delete records we need for safety auditability, telecom compliance, testing analysis, payment disputes, legal obligations, or incident review.

Disclaimer of Warranties

To the maximum extent permitted by law, the website, portal, rental devices, prototype devices, messaging programs, maps, telemetry, location displays, and related services are provided "as is" and "as available." Stride disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and uninterrupted availability. Without limiting the foregoing, Stride does not warrant that any distress event, Alert, message, voice call, location fix, portal record, or operational notice will be transmitted, received, displayed, reviewed, routed, or acted on successfully or within any particular time.

Limitation of Liability

To the maximum extent permitted by law, Stride and its officers, employees, contractors, affiliates, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any lost profits, lost data, business interruption, emotional distress, or loss of goodwill arising out of or relating to the website, portal, rentals, prototype testing, devices, distress alerts, messaging, or related services. To the maximum extent permitted by law, Stride's aggregate liability for any claim arising out of or relating to these terms or the services will not exceed the greater of (a) one hundred U.S. dollars ($100) or (b) the amounts you paid to Stride for the specific rental or service giving rise to the claim in the twelve months before the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited under applicable law.

Indemnification

You agree to defend, indemnify, and hold harmless Stride and its officers, employees, contractors, affiliates, and service providers from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or relating to your misuse of the services, your breach of these terms, your unlawful or unauthorized enrollment of another person's contact information, your false or improper distress activations, your violation of law, or your damage to or loss of rented or test equipment, except to the extent caused by Stride's own conduct that cannot be disclaimed or shifted under applicable law.

Governing Law, Venue, and General Terms

• These terms and any dispute arising out of or relating to them or the services are governed by the laws of the State of Georgia, without regard to conflict-of-law rules.
• Unless applicable law requires otherwise, exclusive venue for disputes arising out of or relating to these terms or the services will be the state or federal courts located in Fulton County, Georgia, and you consent to that jurisdiction and venue.
• If any provision of these terms is found unenforceable, the remaining provisions will remain in effect to the maximum extent permitted by law.
• Stride's failure to enforce a provision is not a waiver of its right to do so later.
• These terms, together with any checkout disclosures, testing acknowledgements, consent records, and other written terms we provide for a specific workflow, form the agreement between you and Stride regarding the covered services.

Changes and Contact

We may update these terms from time to time. Continued use of Stride services after changes are published constitutes acceptance of the revised terms. Questions about these terms can be sent through stridewithus.co/contact or to admin@stridewithus.co.