Terms & Conditions

Website and Portal Use

• You agree to use Stride services only for lawful purposes.
• You may not interfere with the website, portal, webhook endpoints, or device messaging workflows.
• You are responsible for keeping any portal credentials confidential.
• You may not impersonate another renter, family viewer, admin, or responder.

Prototype and Field Testing Program

• Some Stride devices, workflows, and notifications may be provided as prototypes or test versions for evaluation before full commercial release.
• If you accept a prototype device for testing, you agree to follow the written or verbal instructions Stride provides before, during, and after your trip, including requested test logging, notice review, and post-trip reporting or debrief steps.
• You agree to provide accurate information about your trip, testing sessions, observed device behavior, and any failed or delayed send attempts.
• Stride may suspend or end your participation in the testing program if prototype devices are used outside the approved testing workflow or if required instructions are not followed.

Emergency Use Disclaimer for Test Devices

• Prototype or test devices are experimental and are not represented as finalized, mission-critical, or fail-safe emergency communication equipment.
• You must not rely on a Stride prototype device as your sole or primary means of contacting emergency services during an actual emergency.
• If you experience a real emergency, you agree to contact the appropriate authorities using another reliable method that does not depend on the Stride prototype device.
• Authorized test button presses, signal checks, and notification evaluations do not create any guarantee that a future real-world emergency message will be sent, received, or routed successfully.

Stride Emergency Alerts SMS Terms

Program name: Stride Emergency Alerts. This messaging program is used to send operational alerts related to active Stride rentals or trips, including distress notifications, safety updates, and related trip communications.

• Message and data rates may apply.
• You can cancel the SMS service at any time by replying STOP.
• After you send STOP, we will confirm your opt-out and you will not receive additional SMS alerts unless you opt in again.
• If you need assistance, contact us at stridewithus.co/contact.
• Carriers are not liable for delayed or undelivered messages.

Consent for SMS Messages

Stride only sends SMS messages to recipients who have provided explicit consent to receive them. For rental-based workflows, that consent may be collected either through the public Stride family alert signup flow or by a Stride admin or authorized checkout staff member after the recipient is shown or read the required SMS disclosure.

Service Limitations

• Stride services depend on satellite, internet, email, telecom, and cloud providers that may experience delays or outages.
• Location, message delivery, and responder notification workflows may be affected by network conditions, device state, and environmental factors.
• Stride does not guarantee uninterrupted availability of SMS, map, webhook, or portal features.
• Prototype testing devices and pre-release workflows may fail to transmit, retry unexpectedly, deliver incomplete telemetry, or produce no portal event at all.

Testing Data, Reports, and Debriefs

• As part of prototype testing, Stride may collect intake information about your trip, activity type, testing location, expected duration, and any other satellite or emergency communication devices you use.
• Stride may also collect test logs, claimed notices, missed-event reports, debrief notes, and related observations to evaluate prototype performance and improve the service.
• By participating in the testing program, you allow Stride to review and use those reports and observations for product development, quality assurance, incident analysis, and service improvement.

Rental Devices, Returns, and Damage

• Rental periods, expected return windows, and quoted rates are set at checkout.
• Stride devices are rented at the daily rate disclosed at checkout unless another written rate is agreed.
• If a rented device is not returned, is lost, or is damaged beyond ordinary wear, Stride may charge the replacement cost of the item and any related fees to the card the renter has on file, if authorized at checkout or otherwise permitted by law and the rental agreement.
• Additional documented charges or credits, including deposit returns, late adjustments, or damage-related adjustments, may be applied to the rental record.

Changes

We may update these terms from time to time. Continued use of Stride services after changes are published constitutes acceptance of the revised terms.